Senior Account Manager at Critical Mass

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, DigitalIndustries

Requirements

4-5 years of Account Management experience in internet marketing or advertising online media
Experience working with complex clients, delivering annual services revenues in excess of $2MM each
Experience with global-scale systems
Extensive experience with site development, specifically involvement in large scale site design, build-out, maintenance, and enhancements
Proven skills as a product or category expert
Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, and internet technologies
Knowledge of programs, projects, and management processes and toolsets
Demonstrated abilities in negotiation and leadership
Excellent written and oral communication skills, including presentation
Comprehensive and detailed knowledge of issues within e-business
Excellent interpersonal skills, especially in situations involving consensus and team building
Ability to handle multiple tasks simultaneously
Team-oriented mindset and ability to work with remote or decentralized teams
Keen sense of creative thinking and problem solving
Ability to work from the office a minimum of 3 days a week

Responsibilities

Manage client relationship
Own the success and satisfaction of client relationship
Build relationships with senior members of client organization
Own client satisfaction, targeting 100% client reference-ability
Lead digital projects and initiatives to delivery, with an emphasis on global systems and website development
Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions
Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions
Provide leadership, support, and ongoing guidance to team members
Provide internal teams with appropriate insight into client’s strategic business initiatives
Have a point of view on industry structure, trends, initiatives, and issues
Provide insights into organizational opportunities for cross and up-sell opportunities
Oversee the development of detailed proposals and statements of work
Significantly grow the client relationship in terms of revenue generated and account profitability
Proactively sell and manage customer expectations and communicate project and profit risks to internal team

Skills

Client Relationship Management

Account Management

Project Leadership

Digital Project Management

Website Development

Quality Assurance

Team Leadership

Strategic Business Insights

Critical Mass

Digital experience design and marketing agency

About Critical Mass

Critical Mass is a digital experience design agency that creates engaging digital solutions for clients in various industries, including automotive, finance, healthcare, and retail. The agency focuses on delivering tailored digital strategies, user experience (UX) design, and technology solutions. Their services encompass website design and development, digital marketing campaigns, social media management, and data analytics. Critical Mass differentiates itself from competitors through its collaborative approach, working closely with clients to co-create solutions that resonate with their target audience. The company aims to simplify complex digital challenges and provide user-friendly solutions while nurturing talent through programs like the Critical Mass Artist In Residence (CM AIR) and Trailhead.

Calgary, CanadaHeadquarters

1996Year Founded

$238KTotal Funding

M_AND_ACompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Professional Development Spending Account that can be used for conferences, courses, subscriptions, books

Competitive pay and benefits

Match charitable donations up to $100USD

Flexible, reasonable work-from-home arrangements whenever possible

Risks

Emerging digital agencies in Canada threaten Critical Mass's market share.

Rebranding with BlackSquare may misalign with Diageo's brand vision, affecting collaborations.

Public health disinformation focus may attract scrutiny, impacting reputation in studied regions.

Differentiation

Critical Mass excels in advanced UX design and data analytics.

The company specializes in voice interface design and AI-driven customer interactions.

Critical Mass offers integrated marketing communications and omnichannel strategies.

Upsides

Increased demand for personalized digital experiences boosts Critical Mass's core services.

The rise of e-commerce aligns with Critical Mass's expertise in digital identity solutions.

Growing digital ad expenditure in Canada expands the market for Critical Mass's services.

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