Senior Account Advisor at Global Payments

Toronto, Ontario, Canada

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Post-secondary diploma, preferably with a concentration in business, sales or marketing
One to two years of sales experience, preferably in a similar role
Strong negotiation skills and telephone sales skills (inbound and outbound calls)
Excellent relationship-building skills and telephone communication skills
Excellent interpersonal skills focused on sales and ability to provide superior customer service
Ability to identify all the needs and problems of merchants using open-ended questions and in-depth questioning
Time management skills and organizational skills enabling the delivery of products and services to clients
Good knowledge of several PC software programs, including: Word, Excel, Outlook
Strong analytical skills to be able to work independently and submit problems to management when necessary
Demonstrate a willingness to acquire a thorough knowledge and understanding of all Global Payments products, services, and pricing structures

Identify all opportunities within the assigned SME portfolios
Sell bank card services
Sell/update terminals
Re-evaluate merchants at profitable levels (if applicable)
Promote and sell additional services offered by Global Payments and its partners
Handle all customer loyalty issues using strong negotiation skills to keep the merchant at a threshold of 45 PBS
Process equipment orders
Conduct proactive outreach to identified high-value merchants
Manage special projects
Build relationships with all merchants
Provide guidance for team members and training assistance
Handle escalations
Provide customer service with single resolution
Ensure follow-up within 24 to 48 hours of all voicemails, emails, and notifications from CSP
Ensure close monitoring of all retention opportunities
Prevent the escalation of problems as much as possible from the first contact
Document all concerns and solutions in CSP