Security Monitoring Specialist (Starting at $21/hr, On-Site) at SimpliSafe

Richmond, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Home SecurityIndustries

Requirements

High School Diploma or equivalent
Ability to pass multiple state licensing background checks and monitoring related exams
6 months to 12 months of prior monitoring experience (preferred)
Proficiency in basic computer programs, including Microsoft Office and Excel
Ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Strong work ethic and the drive to contribute to company goals
Ability to prioritize in a fast-paced environment and excellent time management skills
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Proven record of outstanding attendance and timeliness in a structured environment

Responsibilities

Provide top-tier monitoring support to all customers with a goal of every home secure
Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures
Stay abreast of company policy changes and updates with training material within the dispatcher role
Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

Skills

Key technologies and capabilities for this role

Alarm MonitoringEmergency ResponseCustomer ServiceData EntryDispatch CoordinationPublic SafetySOP ComplianceCall Handling

Questions & Answers

Common questions about this position

What is the starting pay for the Security Monitoring Specialist role?

The position starts at $21 per hour.

Is this position remote or onsite?

This is a fully onsite position at the professional monitoring center.

What skills and qualifications are required for this role?

Candidates need a High School Diploma or equivalent, ability to pass state licensing background checks and exams, proficiency in basic computer programs like Microsoft Office and Excel, composure in high-stress emergency situations, and strong judgment, multitasking, and time management skills.

What is the company culture like at SimpliSafe?

SimpliSafe has a no-ego culture of collaboration and innovation, focused on growth, thriving careers, and protecting customers with 24/7 professional monitoring.

What makes a strong candidate for this position?

Strong candidates have 6-12 months of prior monitoring experience (preferred), a strong work ethic, humility, and the ability to handle fast-paced, high-stress environments while passing required licensing exams.

SimpliSafe

Customizable home security systems and monitoring

About SimpliSafe

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Boston, MassachusettsHeadquarters

2006Year Founded

$182.6MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

Risks

Increased competition from DIY systems like Ring and Nest threatens market share.

Rapid AI advancements could outpace SimpliSafe's current technology offerings.

Privacy concerns over AI and live monitoring may deter potential customers.

Differentiation

SimpliSafe offers customizable security systems tailored to individual customer needs.

Their wireless installation and long battery life set them apart from competitors.

Visual alarm verification leads to faster police response times, enhancing security effectiveness.

Upsides

AI integration enhances proactive threat detection and response in SimpliSafe's systems.

Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.

DIY security system trend supports SimpliSafe's easy-to-install product design.

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