Falcon Complete Security Advisor

Employment Type: Full-time

Position Overview

CrowdStrike, a global leader in cybersecurity, protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. Our customers span all industries and rely on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We seek talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

The Falcon Complete Security Advisor works within a team focused on the overall health and security posture of all Falcon Complete customers. The ideal candidate will possess a blend of technical, security, and customer management skills to guide customers toward a successful and secure experience with Falcon Complete. Under leadership direction, this role will execute daily tasks to ensure Falcon Complete achieves its mission to stop breaches.

Responsibilities

• Assess customer Falcon environments to ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations for improved security.
• Create and recommend remediation for components of CrowdStrike products to enhance security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer-related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and statistics as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with the support team to troubleshoot and coordinate efforts to resolve technical issues.

Requirements

• 3+ years in a Cybersecurity-focused role.
• Customer empathy and the ability to guide customers toward desired outcomes.
• Excellent customer-facing communication skills, both verbal and written.
• Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adeptness in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity, or equivalent relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2, or equivalent.

Bonus Points

• Incident Management and CSIRT operations.
• Change Management.
• Malicious Code: Detection and Response.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response.
• Experience working with complex, sophisticated clients.
• Strong analytical capabilities and a desire to learn new things.
• Ability to work across multiple teams to resolve customer issues and requests.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK are a plus.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees, regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of diversity and inclusion.

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