[Remote] Seasonal Customer Service Shift Lead - 2025 at Minted

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. A Bachelor's degree or equivalent work experience is required, along with at least 2 years of experience in a retail or eCommerce customer service environment and over 1 year of experience managing SLAs and using real-time and historical contact center data. Strong leadership, problem-solving, and communication skills are essential, as is proficiency with Google Suite and CRM software like Salesforce.

Responsibilities

The Seasonal Customer Service Shift Lead will ensure exceptional contact quality and service by tracking real-time SLAs, managing cross-functional communications, and providing in-the-moment management during shifts. Responsibilities include balancing contact channels, meeting contact center SLAs and metrics, leading daily meetings to communicate goals, and providing real-time support to global contact center site leadership. The role also involves producing daily reports, serving as a cross-functional liaison, partnering with Workforce Management, supporting internal team coordination, and contributing to ad hoc customer service projects.

Skills

Customer Service

Problem Solving

Communication

Leadership

Reporting

Real-time SLA tracking

Resource Management

Contact Center Operations

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

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