Seasonal Customer Service Representative - The Americana at Brand at Nordstrom

Glendale, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to effectively build relationships with customers, peers, and leadership
Proficiency in multiple operating systems such as MS Windows, iOS, and Android
Clear, effective communication with strong interpersonal skills
Ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative, and a high level of ownership
Ability to work a flexible schedule based on department needs
Physical ability for continuous movement 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching
Frequent use of hands for grasping, fine manipulation, pushing, and pulling
Ability to handle bulky and awkwardly shaped items, including reaching and lifting above the head
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork, and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance, and resolution of issues
Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program

Skills

Key technologies and capabilities for this role

Customer ServiceMS WindowsiOSAndroidCommunicationProblem SolvingMultitasking

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer to employees?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources.

Is this a remote position or does it require working in the store?

This is an in-store position at The Americana at Brand requiring continuous movement for 6-8 hours per shift, frequent bending, lifting, and assisting customers physically.

What skills are required for this Customer Service Representative role?

Required skills include proficiency in MS Windows, iOS, and Android; clear, effective communication with strong interpersonal skills; ability to build relationships; prioritize tasks in a fast-paced environment; and accountability with high ownership.

What is the work schedule like for this seasonal role?

The hours and schedule will vary by week depending on business needs, and candidates must be able to work a flexible schedule based on department needs.

What makes a strong candidate for this position?

A strong candidate is customer obsessed, loves solving problems, demonstrates expertise in store technologies, inspires trust and teamwork, and can defuse situations effectively while handling physical demands.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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