Seasonal Ambassador - American Dream at Lush Cosmetics

East Rutherford, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations

Responsibilities

Utilize StoreForce dashboard results and seek feedback to exceed sales goals and grow contribution to store sales
Deliver world-class customer experience by connecting with customers, listening attentively, asking open-ended questions, demonstrating products, and making customers' day
Educate customers on brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) and promote through community engagement like store parties
Expand product knowledge on products, ingredients, and benefits to make informed recommendations
Utilize Lush resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills
Encourage open communication, listen to perspectives on diversity, equity, inclusion, and belonging (DEIB), promote teamwork, collaboration, and value unique contributions
Be punctual, reliable, participate in teamwork, take breaks, and stay updated on company news
Maintain clean, organized, visually appealing store and merchandising to enhance customer experience and drive sales
Follow Visual Merchandising guidelines for real-time product display adjustments based on sales
Practice company standards for opening/closing, product integrity, respectful workplace, and health/safety

Skills

Key technologies and capabilities for this role

salescustomer serviceproduct knowledgebrand educationStoreForcecustomer consultationsproduct demonstrations

Questions & Answers

Common questions about this position

What are the working hours for the Seasonal Ambassador role?

The role is part-time with 0-39 hours per week.

Is this a full-time position or seasonal?

This is a seasonal contract role, not full-time.

What skills are needed for the Seasonal Ambassador position?

Key skills include product and brand knowledge, exceptional customer consultation, sales techniques to exceed goals, and fostering team relationships in a fun, inclusive environment.

What is the company culture like at Lush for this role?

The culture emphasizes a fun and inclusive team environment, diversity, equity, inclusion, and belonging (DEIB), open communication, and making a positive impact through brand values like ethical buying and fighting animal testing.

What makes a strong candidate for the Seasonal Ambassador role?

Strong candidates demonstrate passion for Lush products, ability to drive sales and deliver world-class customer experiences, commitment to ongoing learning and development, and enthusiasm for promoting brand values and team growth.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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