[Remote] SAP Solutions Consultant at Spinnaker Support

South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Consulting, Software SupportIndustries

Requirements

Experience in a customer-facing role such as consultant, solutions engineer or solutions architect
Excellent problem-solving skills. Ability to listen and work with customers in order to fully understand the problem or gap facing them and make sure they adopt the best possible solution
Excellent presentation, communication and soft skills with the ability to articulate Spinnaker message to both technical and non-technical (including CxO level) audience
Ability to think rationally and creatively in order to identify [opportunities/solutions]

Responsibilities

Advise customers on their journey of understanding alternate methods of support, based on experience and practice or awareness of the deployment, management, and updates for the SAP ERP stack (any exposure to Oracle is a bonus)
Heavily participate in and contribute to commercial aspects of solution by drafting support spend estimates and cost prediction models
Play a key role in driving both technical and financial aspects of the solution by working with other teams across different time zones and often under tight timelines
Thrive working as a team but also shine working on your own with minimal supervision, continuously learning and enhancing your contributions by leveraging expertise and knowledge
Be adept at reading audience on conversations and be able to tailor your talk track or responses accordingly
Help frame stories and interpret technology challenges into real business solutions and outcomes
Advise peers in sales on the interwoven nature of the ERP platform
Work across a broad range of industries in the EMEA region as well as globally and across a wide range of unique and different customer sets
Participate in RFP/I/Q by taking lead where applicable
Demonstrate foresight by identifying gaps in messaging and create quality collateral (PowerPoint slides, whitepapers, data analysis) with minimal supervision
Demonstrate clear understanding of SAP security concepts in front of prospective customers
Work collaboratively with Account Executives during the opportunity/prospect development process, acting as the technical and security subject matter expert on Spinnaker Support product and service offerings
Advocate technical capabilities, security solution, value proposition, and service benefits to partners, prospects and internal sales force
Participate in the sales process through prospect technical landscape and spend analysis, and technical solution development while addressing all technical concerns
Support both third party support and managed services sales pursuits

Skills

SAP

Oracle

VMware

Enterprise Software

Managed Services

Third-Party Support

Technical Consulting

Security

Solution Development

Sales Engineering

Spinnaker Support

Provides enterprise software support services

About Spinnaker Support

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Greenwood Village, ColoradoHeadquarters

2002Year Founded

$1.2MTotal Funding

DEBT_PPCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.

Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.

The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

Differentiation

Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.

They provide a comprehensive portfolio including third-party support, managed services, and consulting.

Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

Upsides

Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.

AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.

Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

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