Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM)Industries

Requirements

Candidates must have 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role, along with 5+ years of CRM industry experience. Required experience includes architecting and implementing Salesforce Service Cloud or Sales Cloud, GenAI prompt writing, and hands-on experience with Agentforce or other Generative AI driven platforms, or Einstein Service Intelligence or Next Best Action. The role also requires the ability to drive requirement gathering, design and optimize business processes across disparate systems, tie outcomes to business value through storytelling, and lead cross-functional teams. Experience with flow charting tools like Lucidchart is necessary, and a willingness to learn new technologies is essential.

Responsibilities

The Salesforce Experience Architect will drive the solution and build Agentforce-powered experiences for users to deliver impactful business value to clients. Responsibilities include providing industry best practices and serving as a trusted client advisor, driving requirement gathering and acting as the Salesforce platform expert, and bringing an experience design-focused mindset to solutions. The architect will work with clients to build their strategy and roadmap, leverage Salesforce technologies like Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence, and provide input on detailed design specifications, infrastructure, and project plans. They will translate business requirements into well-architected solutions and coach and mentor junior technical and functional team members, while staying updated on new Salesforce product and technical capabilities.

Skills

Salesforce

Agentforce

Solution Architecture

Experience Design

Generative AI

Salesforce Einstein

Service Cloud Voice

Amazon Connect

Predictive Analytics

Conversational AI

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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