Digital Experience Consultant - AI & Salesforce

Position Overview

As a Consultant focused on digital experience, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on solution design and execution for end user facing technologies, such as support sites, partner management portals, and conversational interfaces.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities:

• Build solutions following industry best practices and serve as a trusted client advisor
• Help drive requirement gathering, translating requirements into sound business solutions
• Deliver scalable Salesforce solutions that directly impact how clients operate and serve their customers
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud
• Provide input on detailed design specifications
• Stay on top of new Salesforce product and technical capabilities

Required Qualifications:

• 3+ years of industry experience
• Experience in a customer-facing technical consulting or business process mapping role
• Deep understanding of Salesforce capabilities, including configuration, automation tools, core features, security, analytics, etc. (across clouds)
• Ability to gather requirements, document processes, and translate business needs into technical solutions
• Ability to implement scalable solutions using point-and-click tools, including object modeling, data relationships, and business logic
• Experience implementing Salesforce Service Cloud or Sales Cloud
• Hands-on experience with at least one of the following:
  • Agentforce or other Generative AI driven platforms
  • Einstein Service Intelligence or Next Best Action
  • Experience Cloud
• Ability to work on a cross-functional team creating rich end-user experiences
• Willing and able learner of new technologies

Preferred Skills:

• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Experience with GenAI prompt writing
• Comfortable using flow charting tools (e.g., Lucidchart), writing user stories, and contributing to technical solution design documents
• Comfortable leading build demos, workshops, and/or end-user trainings
• Ability to tie outcomes to business value (return on investment) through storytelling
• Ability to contribute to long-term solution roadmaps and/or digital strategy

Company Information:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.