Salesforce Business Analyst at Gravie

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s Degree or equivalent
5 years of substantial experience with Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst
3 years of experience with Salesforce and Jira
Strong general business acumen
History of managing complex processes and multi-layered projects
Excellent communication skills
Demonstrated success getting results through collaboration
Ability to provide leadership and clearly communicate WHAT customers need and WHY it is important
Ability to build relationships with business SMEs, technical teams, architects, and Product teams
Variety of industry and Customer Relationship Management experience and process knowledge
Precise and clear oral and written communication skills
Highly collaborative, curious, communicates often and proactively, enthusiastic about detailed analysis
Commitment to core competencies: authentic, curious, creative, empathetic, and outcome oriented

Responsibilities

Document Salesforce processes in Lucid to provide business context to engineering teams
Analyze current state and requested requirements to document detailed business requirements
Demonstrate standard Salesforce features and solutions built for Gravie
Recommend CRM industry best practices to enhance user experience and reporting features
Write user stories in Jira with testable acceptance criteria by working with Quality Assurance
Identify and communicate dependencies between stories in and out of the Salesforce backlog
Manage priority of the backlog in Jira
Manage communication and deadlines to deliver solutions on time
Verify requirement delivery to coordinate story acceptance
Coordinate UAT testing and release communications with business partners
Support questions from production users

Skills

Key technologies and capabilities for this role

SalesforceLucidJiraUser StoriesBusiness AnalysisCRMRequirements GatheringProcess Documentation

Questions & Answers

Common questions about this position

What experience is required for the Salesforce Business Analyst role?

Candidates need a Bachelor’s Degree or equivalent, 5 years of substantial experience in Sales, Marketing, and Service processes and software solution delivery as a Product Manager, Product Owner, or Business Analyst, and 3 years of experience with Salesforce and Jira.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

This information is not specified in the job description.

What is the company culture like at Gravie?

Gravie encourages employees to be their authentic self, supports a diverse group of unique people, and values core competencies of being authentic, curious, creative, empathetic, and outcome oriented.

What makes a strong candidate for this Salesforce Business Analyst role?

A strong candidate is highly collaborative and curious, excels in precise oral and written communication, has experience building relationships with business SMEs and technical teams, and possesses deep knowledge of CRM processes in B2B Marketing/Sales and B2C Service.

Gravie

Health benefits and insurance solutions provider

About Gravie

Gravie provides health benefits by offering straightforward and affordable health plans, primarily targeting individuals and small to midsize businesses. Their main product, Comfort, stands out because it has no deductible and no copays for most common healthcare services, allowing members to access care without unexpected costs. Additionally, Comfort includes virtual care options for musculoskeletal and mental health issues. Gravie also offers a payment solution called Gravie Pay, which enables members to pay for healthcare expenses interest-free, further easing financial stress. Unlike traditional health plans, Gravie claims that Comfort members save on out-of-pocket costs, and employers switching to Gravie often see lower premium expenses. The company has a high retention rate, indicating that many employees choose to continue with the Comfort plan in subsequent years. Gravie's goal is to simplify health benefits and reduce the financial burden of healthcare for its members.

Minneapolis, MinnesotaHeadquarters

2013Year Founded

$333.3MTotal Funding

DEBTCompany Stage

Fintech, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Holidays

Paid Vacation

Paid Sick Leave

Flexible Work Hours

Paid Parental Leave

Wellness Program

Alternative Medicine Coverage

Cell Phone Reimbursement

Transportation Perks

Education Reimbursement

Paid Paw-ternity Leave

Risks

Potential backlash from traditional insurers could increase competition or lobbying.

Rapid ICHRA adoption may invite regulatory scrutiny or changes.

Aggressive expansion strategy could strain resources and lead to inefficiencies.

Differentiation

Gravie's Comfort plan offers zero deductibles and copays, unlike traditional health plans.

Gravie Pay provides interest-free payment solutions, reducing financial burdens for members.

Focus on virtual healthcare services enhances accessibility and member satisfaction.

Upsides

Increased ICHRA adoption since 2020 expands Gravie's market opportunities.

Comfort plan's zero-deductible model attracts cost-conscious employers and employees.

Virtual healthcare services align with rising demand, boosting member engagement.

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