Salesforce Admin at Pave

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Resolve 30 support tickets weekly while maintaining 95% SLA compliance (P1 tickets within 4 hours, P2 within 24 hours, P3 within 72 hours)
Serve as first responder for all P1 critical tickets, escalating to senior team members within 30 minutes when needed
Perform daily user account maintenance including provisioning, deactivation, profile updates, and permission set assignments
Build and maintain 5-10 new automation workflows monthly using Flow Builder
Create and modify custom fields, validation rules, page layouts, record types, and custom settings based on stakeholder requirements
Design and deploy 3-5 custom reports and dashboards weekly to support sales metrics and KPIs
Configure and test integrations between Salesforce and other business systems
Document all configuration changes in a centralized knowledge base, targeting 50+ documented solutions within first 6 months
Create step-by-step user guides and training materials for new Salesforce features and processes
Conduct monthly data quality audits and implement validation rules to maintain 95%+ data accuracy
Participate in weekly requirements gathering sessions with Marketing, Sales, and Post-Sales teams
Help complete ticket requests from Marketing, Sales, and Post-Sales teams for data corrections, reports, dashboards, or profile and permission changes
Gather requirements and brainstorm possible solutions for stakeholder system requests
Complete enhancement requests from stakeholder teams for configuration like Flow builder, record types, page layouts, and custom settings
Provide end-user support (implied from context)

Responsibilities

Manage daily operations and ticket resolution, including 30 support tickets weekly with 95% SLA compliance
Serve as first responder for P1 critical tickets and perform daily user account maintenance
Build and maintain Salesforce configurations and automations, including 5-10 new workflows monthly using Flow Builder
Create and modify custom fields, validation rules, page layouts, record types, custom settings, reports, and dashboards (3-5 weekly)
Document all configuration changes, create user guides and training materials, targeting 50+ documented solutions in first 6 months
Conduct monthly data quality audits and implement validation rules for 95%+ data accuracy
Participate in weekly requirements gathering sessions with stakeholder teams and provide end-user support

Skills

Key technologies and capabilities for this role

SalesforceCRM AdministrationRevenue Operations

Questions & Answers

Common questions about this position

What are the main responsibilities of the Salesforce Admin role?

The role involves completing ticket requests for data corrections, reports, dashboards, and permission changes; gathering requirements and brainstorming solutions; and handling enhancement requests using Flow builder, record types, page layouts, and custom settings.

What are the daily operations and ticket management expectations?

You will resolve 30 support tickets weekly while maintaining 95% SLA compliance, serve as first responder for all P1 critical tickets escalating within 30 minutes if needed, and perform daily user account maintenance.

What is the salary or compensation for this Salesforce Admin position?

This information is not specified in the job description.

Is this Salesforce Admin role remote or does it require office work?

This information is not specified in the job description.

What kind of team will I be working with in this role?

You'll support the RevOps team within the Revenue organization, which includes Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams, helping them with Salesforce-related requests.

Pave

Compensation management solutions for businesses

About Pave

Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.

New York City, New YorkHeadquarters

2019Year Founded

$165.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1-10Employees

Benefits

Competitive salary

Equity

Medical, dental & vision coverage

Commuter benefits

Catered lunch

Unlimited PTO policy

Risks

Competition from established HR tech companies like Workday and ADP is intensifying.

Data privacy concerns may arise from integrating with multiple HR systems.

Economic downturns could impact Pave's growth due to reliance on VC-backed clients.

Differentiation

Pave offers real-time compensation data, eliminating the need for spreadsheets.

Seamless integration with HRIS, ATS, and Cap Table systems sets Pave apart.

Pave's platform is powered by the largest real-time compensation dataset globally.

Upsides

Partnership with UKG enhances Pave's platform with valuable organizational data.

Pave's subscription model aligns with growing trends in enterprise software.

Increased focus on pay equity boosts demand for Pave's data-driven solutions.

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