Sales Support Specialist at Waterworks

Greenwich, Connecticut, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Goods, Interior Design, RetailIndustries

Requirements

2+ years administrative or project management experience
Art/Interior design or luxury retail/service experience preferred
Strong organizational skills
Excellent verbal and written communication
Proficient in Microsoft Office
Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
Ability to maneuver effectively around showroom floor, stock room and office
Ability to stand, twist, stoop, kneel, squat, bend and climb for periods of time

Responsibilities

Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers
Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction
Manage and track all order reporting data
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
Help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds
Other duties and responsibilities as assigned

Skills

order management

client support

sales support

inventory management

shipping coordination

refund processing

interior design

customer service

Waterworks

High-end bath and kitchen design products

About Waterworks

Waterworks specializes in high-end bath and kitchen design, offering luxury products such as faucets, lighting, and fittings. Their products combine American ingenuity with European craftsmanship, appealing to homeowners, interior designers, and architects who prioritize elegance and functionality. Waterworks sells its premium offerings directly through its website and through partnerships with design professionals. What sets Waterworks apart from competitors is its commitment to design authenticity and innovation, ensuring that each product is not only functional but also a statement piece that enhances the ambiance of a space. The company aims to provide tailored design solutions that meet the specific needs of its discerning clientele.

Danbury, ConnecticutHeadquarters

1978Year Founded

ACQUISITIONCompany Stage

Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Professional Development Budget

Risks

RH's outdoor furniture collection could impact Waterworks' luxury home fixture market share.

Sodalivery's acquisition may lead to strategic shifts affecting Waterworks' brand identity.

RH's Design Galleries expansion may attract Waterworks' clientele, impacting sales.

Differentiation

Waterworks offers a complete bath and kitchen solution under one brand.

The company combines American ingenuity with European craftsmanship in its products.

Waterworks provides personalized design and shopping assistance for tailored client solutions.

Upsides

Growing demand for luxury home fixtures post-pandemic boosts Waterworks' market potential.

Eco-friendly product interest aligns with Waterworks' potential for sustainable design innovation.

E-commerce expansion offers Waterworks a broader market reach for luxury home goods.

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