Sales Support Specialist

Greenwich, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, Luxury RetailIndustries

Requirements

Candidates should have at least 2 years of administrative or project management experience, with a preference for experience in art/interior design or luxury retail/service. Strong organizational skills, excellent verbal and written communication, and proficiency in Microsoft Office are required. A driver's license and ability to travel are preferred.

Responsibilities

The Sales Support Specialist will manage the entire client order lifecycle from pre-order through delivery, ensuring exceptional customer service. This includes managing communications, tracking order data, supporting sales consultants with pre-sale activities, and resolving client issues in collaboration with other teams. Additional duties may include showroom operational tasks such as managing shipments, inventory transfers, and processing refunds.

Skills

Order Management

Client Support

Sales Support

Inventory Management

Customer Service

Luxury Goods

Interior Design

Waterworks

High-end bath and kitchen design products

About Waterworks

Waterworks specializes in high-end bath and kitchen design, offering luxury products such as faucets, lighting, and fittings. Their products combine American ingenuity with European craftsmanship, appealing to homeowners, interior designers, and architects who prioritize elegance and functionality. Waterworks sells its premium offerings directly through its website and through partnerships with design professionals. What sets Waterworks apart from competitors is its commitment to design authenticity and innovation, ensuring that each product is not only functional but also a statement piece that enhances the ambiance of a space. The company aims to provide tailored design solutions that meet the specific needs of its discerning clientele.

Danbury, ConnecticutHeadquarters

1978Year Founded

ACQUISITIONCompany Stage

Design, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Professional Development Budget

Risks

RH's outdoor furniture collection could impact Waterworks' luxury home fixture market share.

Sodalivery's acquisition may lead to strategic shifts affecting Waterworks' brand identity.

RH's Design Galleries expansion may attract Waterworks' clientele, impacting sales.

Differentiation

Waterworks offers a complete bath and kitchen solution under one brand.

The company combines American ingenuity with European craftsmanship in its products.

Waterworks provides personalized design and shopping assistance for tailored client solutions.

Upsides

Growing demand for luxury home fixtures post-pandemic boosts Waterworks' market potential.

Eco-friendly product interest aligns with Waterworks' potential for sustainable design innovation.

E-commerce expansion offers Waterworks a broader market reach for luxury home goods.

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