Sales Support Specialist at Airbase

Davenport, Iowa, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial GasesIndustries

Requirements

High school diploma or equivalent required; some college coursework preferred
Excellent customer service & communication skills
Proficiency in Google applications (Google Sheets, Google Docs, Google Slides, etc.)
Ability to work independently, and as part of a team, and under some pressure to meet deadlines
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees
Detail oriented with strong time management skills
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position’s responsibilities
Two years in a customer service and/or sales related role required (preferred)
Prior experience with SAP preferred
Sales and Customer Service Experience

Responsibilities

Support the sales representatives and act as the pricing execution expert for the local areas
Manage pricing through system requests, monitor price overrides, and implement price increases
Resolution of customer disputes
Assist sales representatives by providing sales and margin analysis reports, and various other reports as needed
Maintain a high level of internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks as assigned
Produce sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis, utilizing data available in BW (Business Warehouse), PowerBI, and in SAP
Initiate all special pricing from sales representatives
Provide comprehensive PSA management and contract review, submit sales deal pricing in PROS (Smart Price Management), and work with Account Managers and District Managers to manage effective price increases
Prepare business review and performance service reports for account managers to use in sales strategies
Manage dispute workbench for designated area, resolving customer issues with pricing
Create new sold to accounts, and validate account accuracy setup for area
Coordinate efforts with the e-business team to setup customers on Airgas.com
Take initiative to review account pricing and identify areas where efficiency is needed
Submit and update all contract pricing for designated districts
Support sales team with all PPRs (Periodic Price Reviews) for the designated districts
Perform other related duties to meet the ongoing needs of the organization

Skills

Sales Support

Customer Service

Pricing Management

SAP

PowerBI

Business Warehouse

PROS

Contract Management

Sales Analysis

Margin Analysis

Dispute Resolution

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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