Sales Support & Product Specialist (H/F) at Believer

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Digital Music, EntertainmentIndustries

Requirements

Strong organizational and analytical skills; ability to manage multiple priorities effectively
Excellent communication and stakeholder management skills; collaborative and proactive mindset
Customer-oriented, pedagogical, and adaptable; able to train, explain, and simplify complex topics
Fluent in English; experience working with multicultural teams is a plus
Proficient in Excel and PowerPoint, able to analyze data, build dashboards, and present results clearly and effectively

Responsibilities

Be the point of contact for Sales teams on tools, processes, and product-related questions
Coordinate and prioritize issue resolution, providing clear and timely updates
Keep documentation and training materials up to date
Provide local individual or small group training when needed
Analyze support activity and KPIs to identify trends, recurring issues, and improvement opportunities
Build and update dashboards to track the activity and the progress & impact of key initiatives
Turn data into insights to guide priorities and decisions
Act as the link between local Sales teams and central Product, Operations, and IT
Escalate, track, and follow up on issues to ensure fast resolution
Contribute to the rollout and testing of new tools and processes
Share feedback and insights from the field to improve central initiatives
Centralize, challenge and qualify the improvement needs gathered from local teams
Represent local needs and user feedback in cross-functional meetings and projects
Lead or support projects that increase productivity of local teams
Promote best practices and help teams fully leverage Sales tools and processes
Identify and automate repetitive tasks where possible
Ensure successful adoption of new processes/products
Track and communicate project results, highlighting impact on efficiency, satisfaction, and business outcomes

Skills

Sales Support

Product Specialist

Client Servicing

Workflow Optimization

Tool Management

Process Improvement

Training Materials

Issue Resolution

Project Management

Documentation

Believer

Global gaming company creating immersive experiences

About Believer

Believer.gg operates in the digital entertainment industry, focusing on creating immersive gaming experiences. The company develops popular games like Words With Friends, League of Legends, Destiny, and PvZ, and aims to provide players with more than just gameplay by incorporating lifestyle elements and community building into their games. Their products function as platforms where players can engage emotionally and financially, enhancing their overall gaming experience. Unlike many competitors, Believer.gg emphasizes the importance of player investment and strives to deliver high-quality experiences that justify that investment. The company's goal is to capitalize on the growing global gaming community and to create next-generation experiences that fulfill players' dreams.

West Hollywood, CaliforniaHeadquarters

2023Year Founded

$77.8MTotal Funding

SERIES_ACompany Stage

Entertainment, GamingIndustries

51-200Employees

Risks

Believer's 3-5 year timeline may lead to missed market opportunities.

Focusing on open-world multiplayer games may limit diversification.

High expectations from investors could pressure Believer to meet ambitious goals.

Differentiation

Believer focuses on player-centric, immersive gaming experiences with community-building elements.

The company is led by industry veterans from Riot Games, enhancing its credibility.

Believer aims to innovate in open-world multiplayer games, a growing genre.

Upsides

Believer raised $55 million, providing strong financial backing for growth.

The rise of AI tools enables high-quality game development with fewer resources.

Cross-platform play trends could enhance player engagement for Believer's games.

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