Job Description: Broker Support Specialist

Employment Type: Full-time

Position Overview

At CVS Health, we are dedicated to transforming healthcare by building a world of health around every consumer. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues. We care for people where, when, and how they choose, offering a connected, convenient, and compassionate experience.

This role will support brokers with the contracting/certification process, enrollments, answer specific product questions, and assist with escalated issues. The position reports to the Broker Service Department and will be dedicated to the appropriate market.

Required Qualifications

• Health insurance related experience: 2-3 years of experience supporting Brokers is REQUIRED.
• Insurance License: Insurance/Life and Health Insurance License is desired. Must obtain license within 6 months of hire if not currently licensed.
• Travel: Willing to travel to broker meetings upon request (up to 25%).
• Location: Must reside in the Pacific or Mountain time zone. Pacific time zone is preferred.

Preferred Qualifications

• Experience in a production environment.
• Experience with Medicare Advantage.
• Customer service experience in a transaction-based environment (e.g., call center, retail location) is preferred.

Education

• The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Work Schedule & Compensation

• Anticipated Weekly Hours: 40
• Time Type: Full-time
• Pay Range: $18.50 - $38.82 per hour. This range represents the base hourly rate. The actual base salary will depend on factors such as experience, education, and geography.
• Incentives: This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.

Company Information & Benefits

CVS Health believes our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and belongs.

We offer a comprehensive and competitive mix of pay and benefits designed to invest in the physical, emotional, and financial wellness of our colleagues and their families.

Key Benefits Include:

• Affordable medical plan options.
• A 401(k) plan with matching company contributions.
• An employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions addressing diverse needs, such as paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and retiree medical access (eligibility may vary).

For more information on benefits, visit https://jobs.cvshealth.com/us/en/benefits.

Application Information

• Application Window Close Date: 07/26/2025
• Equal Opportunity: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.