Sales Support Engineer at Bandwidth

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, SoftwareIndustries

Requirements

Bachelor’s degree in engineering or technical field or related experience
1-3 years of engineering or technical experience with direct customer-facing responsibility
VoIP/Telecom experience preferred
Professional written and verbal communication skills, including presentation skills
Ability to convey information clearly to help customers make buying decisions
Ability to document complex issues in simple terms
Aptitude to determine the most important benefits and articulate the value of our solutions
Comfortable processing and analysing data
A thorough knowledge of Bandwidth’s products and services

Responsibilities

Interface at all levels within a customer’s organization and coordinate highly technical information, business proposals and requirements
Gain trust and influence the customer buying process with technical knowledge and consultative selling skills
Provide feedback to the Product Manager on emerging customer requirements and new vertical markets
Gather, analyze, and share customer technical information and feedback
Deliver product-specific training to the Sales organization
Maintain an up-to-date understanding of industry trends and technical developments

Skills

Key technologies and capabilities for this role

VoIPTelecomSales EngineeringConsultative SellingProduct DemonstrationsTechnical CommunicationCustomer-FacingPresentation Skills

Questions & Answers

Common questions about this position

What benefits does Bandwidth offer?

Bandwidth provides a work laptop and mobile phone with a competitive subscription plan and internet allowance, contributes 8% of monthly gross salary to a private pension, offers income protection, life insurance, and health insurance with extensive coverage.

What is the salary for the Sales Support Engineer role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need a Bachelor’s degree in engineering or technical field or related experience, 1-3 years of engineering or technical experience with direct customer-facing responsibility, professional communication and presentation skills, VoIP/Telecom experience preferred, and ability to analyze data and articulate solution value.

What is the company culture like at Bandwidth?

Bandwidth celebrates differences, encourages employees to be their authentic selves, and follows the 'Whole Person Promise' for meaningful work and a full life, enriching body, mind, and spirit.

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

Land your dream remote job 3x faster with AI

Try Jobo Free