Sales Support Analyst 1 at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Sales OperationsIndustries

Requirements

Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access
Ability to analyze and generate reports using SQL/DBeaver

Responsibilities

Provide administrative support to internal sales customers, partnering with sales operations, sales, and service teams to drive efficiencies in processes, reporting, tools, and improve service and sales productivity
Assist as first level support on team reports and data analysis
Consistently perform core and general order fulfillment tasks, including entering orders for Lexis Nexis products and providing professional communication with internal and external customers
Assist with the processing of orders from initial review to invoicing, including basic order functions such as order review, account creation, and order processing in accordance with established business rules
Effectively communicate with internal customers (e.g., Sales, Credit and Collection, Customer Service, Billing and Invoicing, Accounts Receivable) to foster collaborative relationships among different teams
Maintain existing reports and deliver simple reports based on the requirements of the federal government segment
Translate strategic plans, sales org, and territory designs into physical account assignments and other dependent systems/processes
Analyze and generate reports using SQL/DBeaver; make recommendations for better customer experience as requested
Understand how reports flow into various systems and how different tools/systems impact account assignments
Perform basic billing and invoicing tasks such as manual/prepay invoice, e-submission, billing and payment inquiry, billing modification
Handle ad hoc tasks initiated by REPH and BU
Other duties as assigned

Skills

Key technologies and capabilities for this role

MS ExcelPivot TablesMS WordMS AccessSQLDBeaverOrder ProcessingReportingData AnalysisBillingInvoicing

Questions & Answers

Common questions about this position

What skills are required for the Sales Support Analyst I role?

Required skills include familiarity with basic MS Word, MS Excel (formatting, formulas, pivot, shortcuts), and MS Access, as well as experience analyzing and generating reports using SQL/DBeaver.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture or work environment look like?

This information is not specified in the job description.

What makes a strong candidate for this Sales Support Analyst position?

Strong candidates will have experience with order processing, data analysis using SQL and Excel, effective communication with internal teams, and the ability to maintain reports for the federal government segment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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