High school diploma or GED; trade experience is an asset
2–3 years of automotive sales experience with proven professional customer service and sales performance to achieve personal and store sales goals
Advanced automotive system knowledge, parts knowledge, experience with POS and ability to provide advanced automotive problem resolution including identification and project assistance for customers
In-depth knowledge of store operations and general knowledge of the store inventory and maintenance processes
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Demonstrates clear written and verbal communication skills
Ability to perform basic mathematics with accuracy
Effective communication in English (French is a plus); bilingual preferred where applicable
Ability to lift and/or move up to 50 lbs frequently and up to 100 lbs occasionally
Full valid driver’s license, maintain a clean driving record and have strong driving and navigation ability
Available to work an assortment of days, evenings, weekends and holidays as needed
Predominantly walking or standing; ability to talk and hear
Responsibilities
Deliver high standards of customer service to commercial and DIY customers, providing project assistance through identifying automotive problems and making appropriate recommendations
Source parts from stores, hubs, distribution centers, and external suppliers for special orders, building and maintaining a network of secondary source suppliers
Maintain showroom displays, work areas, and customer-facing spaces to ensure a clean, organized, and professional environment that meets store operational standards
Responsible for daily inventory management, including checking for discrepancies, putting away stock and processing returns, as well as supporting cycle count and the annual inventory process
Perform specialty tasks such as mixing paint, operating the hydraulic hose maker, battery testing and wiper installations
Partner with Store Manager to coordinate delivery drivers, ensuring delivery standards are achieved
Safely and efficiently deliver parts to commercial customers using company vehicles when required
Carry out key holder responsibilities (store opening and closing duties and contributing to a safe work environment) and completion of other ad hoc duties as assigned by Store Manager