Sales Performance Analysts (Night Shift) at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

AutomotiveIndustries

Requirements

1-3 years experience in related role or industry (e.g., Customer Service, Business Relationship management, L1/L2 Issue resolution, Customer Analytics)
Bachelor's Degree in Business, Marketing or Equivalent Experience
Proficiency in Power BI, KNIME, MS Excel, Sharepoint
Strong communications and negotiation skills
Ability to build and maintain relationships
Ability to interpret and explain data and solve complex problems
Experience with US based clients (mainly US platforms)
Affinity with technology and/or familiarity with analytics tools and techniques
Highly motivated and willing to learn and take on new challenges
Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
Ability to travel on an infrequent basis
Willingness to work hybrid on night shift

Responsibilities

Develop GM platform Acumen and Knowledge: Socialize and serve as Subject Matter Expert (“SME”) with comprehensive understanding of the features, values, and benefits of, and enrollment in current program product offerings
Enhance Dealer engagement and satisfaction through proactive outreach and support with Dealers to inform them about new, relevant programs, updates, and promotions
Respond in a timely manner to Dealer inquiries and provide timely access to information on program details, resources, process assistance, and troubleshooting
Improve Program adoption and compliance by addressing Dealer concerns promptly, assisting Dealers with resolving issues related to the Program, including inventory management, compliance, pricing strategies, and warranty concerns
Streamline communication between Program management and Dealers
Maintain a high level of satisfaction with Dealers through consistent, reliable, and professional support
Help maximize Dealer Pre-Owned operations including throughput, sales, retention, sales and service profitability, and customer loyalty
Conduct proactive outreach to ensure Dealers are aware of available resources, compliance requirements, and upcoming deadlines
Advise Dealers on recommended actions to improve online reputation (Reputation Management)
Advise Dealers on tracking analytics for better insights to reduce Call Fail Rate (“CFR”) (Call Tracking and Analytics)
Advise Dealers relative to the appropriate quality and quantity of vehicles to be Certified for the Dealer’s market (Optimize Inventory)
Develop scripts and frequently asked questions for Customer ensuring Customer input and approval prior to using the scripts/FAQs in the CBCC
Maintain scripts/FAQs ensuring that the information is fresh and accurate including getting Customer approval for any material changes

Skills

Key technologies and capabilities for this role

Sales Performance AnalysisDealer CoordinationCustomer SupportProactive OutreachInventory ManagementPricing StrategiesWarranty SupportProgram ComplianceTroubleshootingCommunication

Questions & Answers

Common questions about this position

Is this a remote role or does it require office presence?

This role is categorized as hybrid on night shift, meaning the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits. Travel may also be required at the business’ discretion for training and meetings.

What experience is required for this Sales Performance Analyst role?

Candidates need 1-3 years of experience in a related role or industry, such as Customer Service, Business Relationship management, L1/L2 Issue resolution, or Customer Analytics. A Bachelor's Degree is also required.

What does the team structure look like for this position?

You will be part of a team in Manila responsible for the back-end operations of dealer coordination on sales performance, including receiving support calls or calling dealers to coordinate on their sales performance.

Does GM offer immigration sponsorship for this role?

GM does not provide immigration-related sponsorship for this role, such as H-1B, TN, or STEM OPT, now or in the future.

What is the salary or compensation for this position?

This information is not specified in the job description.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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