Sales Operations Project Specialist at Arrow Electronics

Casablanca, Casablanca - Settat, Morocco

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, DistributionIndustries

Requirements

Project management
Process mapping
Depth of Oracle knowledge in SWB from sales and asset
Internal & External Commercial awareness
Ability to work across functions
Ability to Influence without title
Ability to manage change
Ability to work and communicate with executive level
Get Things Done!

Responsibilities

Manage, support and execute complex projects related to Special (Exec) Assignments, Customer Specific (Segregated Supply), Company Acquisitions & Merge, Change Management, execution of the Strategy, Organizational Changes in order to get things done
Manage, support, and oversee the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties
Manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
Manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
Resolve escalated operational related issues including vendor concerns, contract reviews, new programs
Assign, design, and create new processes for special services/programs for customer
Manage market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained
Support the selection, guidance, and evaluation of personnel to ensure the efficient operation of the function; support the management of staff including personnel development, hiring, training, etc.; monitor and review work of staff
Oversee customer quotes activities in line with customer specific strategies, quoting processes, and order management to obtain efficiency and following rules & guidelines
Advise strategic sales teams on matching systemic capability with customer and internal owners' needs; lead process definition and project planning to meet implementation timelines; support development of new capabilities as requirements are uncovered

Skills

Project Management

Sales Operations

CRM

Change Management

Process Definition

Order Processing

RMA

Customer Retention

Contract Review

Sales Reporting

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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