Sales Operations Analyst

Employment Type: Full Time

Position Overview

The Sales Operations Analyst will play a crucial role in supporting our sales leaders through data-driven decision-making and insights. This position involves creating Salesforce dashboards, reviewing sales pipeline attributes, and some data cleanup. The ideal candidate will have experience in sales data analytics and a strong understanding of sales operations within a software or SaaS environment. This role will involve partnering with sales leaders to strategically analyze data and provide sophisticated insights that drive informed decision-making and enhance sales performance.

Responsibilities

• Maintain and ensure the integrity of sales data within Salesforce.
• Perform data cleanup and validation to support accurate reporting.
• Develop and manage Salesforce dashboards to provide actionable insights.
• Analyze sales data to identify trends and opportunities for improvement.
• Review and monitor sales pipelines to ensure alignment with business goals.
• Collaborate with sales teams to optimize processes and improve efficiency.
• Provide regular updates and reports to senior management on sales performance.
• Develop and maintain key performance indicators (KPIs) and dashboards to provide clear visibility into sales performance across various dimensions (e.g., product, region, segment, rep).
• Proactively analyze sales data to identify trends, opportunities, and risks, and communicate actionable insights to Sales leadership and other stakeholders.
• Conduct ad-hoc analyses to answer specific business questions and support strategic decision-making.
• Automate reporting processes where possible to improve efficiency and scalability.

Requirements

• Bachelor's degree in Business, Data Analytics, or a related field.
• 1-3 years of experience in sales data analytics or sales operations.
• Proficiency in Salesforce.
• Experience in a software or SaaS company.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Experience with data visualization tools (e.g., Tableau, Looker, Power BI).
• Strong proficiency in data analysis.
• Understanding of SaaS sales processes and pipeline management methodologies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a fit.

Company Information

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.