Sales Operations Analyst at First American

Santa Ana, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Financial ServicesIndustries

Requirements

Bachelor’s degree or equivalent combination of education and experience
3-5 years of experience in business operations or similar roles
2+ years of analyst experience
Microsoft Office User (MOS) certification preferred, not required
CRM (Salesforce.com) certification preferred, not required

Responsibilities

Act as primary support person for the Sales Operations Manager and/or Sales Operations Management
Maintain the documentation around processes and activities performed by Sales Operations
Act as a liaison with other departments to ensure the integrity of master data information through the CRM system (Salesforce) and reporting structures
Review and analyze solutions by working with Management and Operations/Sales members
Assist, coordinate, and lead in the development of responses and solutions to company-wide CRM requests, including informational, content, and analytical requests
Complete special projects and other duties as assigned
Communicate and work effectively with organizational departments on data management

Skills

Key technologies and capabilities for this role

SalesforceCRMSales OperationsData ManagementProcess DocumentationSalesforce ReportingAnalytical SkillsSalesforce Administration

Questions & Answers

Common questions about this position

What is the pay range for the Sales Operations Analyst position?

The pay range for this role is $62,700.00 - $83,575.00, based on factors like job-related knowledge, skills, experience, business requirements, and geographic location.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

A Bachelor’s degree or equivalent, 3-5 years in business operations or similar roles, and 2+ years of analyst experience are required. Microsoft Office User (MOS) certification and CRM (Salesforce.com) certification are preferred.

What is the company culture like at First American?

First American has a people-first culture that fosters an inclusive environment where employees feel welcome, supported, and empowered to innovate, earning accolades like the Fortune 100 Best Companies to Work For for ten years.

What makes a strong candidate for the Sales Operations Analyst role?

Strong candidates will have a Bachelor’s degree, 3-5 years in business operations, 2+ years as an analyst, and preferably MOS or Salesforce certifications, along with the ability to work independently and across departments.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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