[Remote] Sales Manager, Account Management at Selfbook

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

LegalTech, SaaS, TechnologyIndustries

Requirements

3+ years of experience managing a high-performing AM sales team of at least 5 people. Experience in B2B SaaS is required
Demonstrated success in a fast growth AM role, with a track record of meeting or exceeding quotas with both transactional and at least mid-market experience. Experience in legal tech or selling to law firms is a bonus
Strong operational skills, with experience in implementing or scaling sales processes and tools (e.g., CRMs like Salesforce or HubSpot)
Strong verbal and written communication skills, with the ability to motivate and inspire teams
A desire to build from the ground up, with the adaptability and resilience to thrive in a fast-paced startup environment

Responsibilities

Recruit, train, and develop a high-performing AM sales team, fostering a collaborative and results-driven culture to maximize NRR within the customer base
Manage team performance to exceed individual and team sales targets, with a focus on rapid customer expansion
Create automation playbooks based on account activity triggers that indicate customers who might need a higher plan or added features
Understand upsell & cross-sell opportunities and their context for different types of legal teams
Create documentation, customer testimonials and other assets to address common pain points and pushback faced by the AM team
Work cross-functionally with Marketing, Product, and Customer Success teams to align strategies, develop customer marketing programs and get feedback on customer needs
Track key sales metrics, identify trends, and present actionable insights to leadership to inform strategy
Actively participate in deals, providing coaching and guidance to the team on best practices and closing strategies
Other responsibilities as assigned

Skills

Key technologies and capabilities for this role

Account ManagementSales LeadershipTeam BuildingUpsellCross-sellNRRSales AutomationPlaybooksCustomer ExpansionRevenue GrowthTeam Performance ManagementSales Targets

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What experience is required for the Sales Manager role?

Candidates need 3+ years managing a high-performing AM sales team of at least 5 people, B2B SaaS experience, success in fast-growth AM roles meeting quotas with transactional and mid-market experience, strong operational skills in sales processes and tools like Salesforce or HubSpot, and strong communication skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team culture does Spellbook foster?

The role involves fostering a collaborative and results-driven culture within the account management sales team to maximize NRR.

What makes a strong candidate for this Sales Manager position?

A strong candidate has 3+ years managing AM sales teams of 5+ people in B2B SaaS, proven quota achievement in fast-growth environments with transactional and mid-market deals, operational expertise in sales tools, and the drive to build from the ground up in a fast-paced setting; legal tech experience is a bonus.

Selfbook

Streamlines hotel bookings and payments

About Selfbook

Selfbook provides a range of products aimed at improving hotel bookings and payment processes in the fintech and hospitality sectors. Its main offerings—Station, Direct, and Express—work together to automate the booking and payment experience, making it easier for hotels and their guests. These products help streamline the booking process, allowing guests to enjoy features like instant room upgrades and premium booking options. Selfbook operates in nearly 20 countries, which gives it valuable insights into booking trends and user behavior. Unlike many competitors, Selfbook focuses on a comprehensive product suite that integrates smoothly with existing hotel systems, generating revenue through subscription fees and transaction-based charges. The goal of Selfbook is to enhance the guest experience while helping hotels increase booking conversions and drive additional revenue.

New York City, New YorkHeadquarters

2018Year Founded

$38.9MTotal Funding

SERIES_ACompany Stage

Fintech, Consumer GoodsIndustries

11-50Employees

Risks

Increased competition from fintech startups could threaten Selfbook's market share.

Decline in travel startup funding may limit Selfbook's future investment opportunities.

Rapid evolution of payment technologies requires continuous adaptation from Selfbook.

Differentiation

Selfbook integrates seamlessly with existing hotel systems, enhancing booking and payment processes.

The platform supports all global credit cards, digital wallets, and alternative payment methods.

Selfbook's products, Station, Direct, and Express, automate booking and payment orchestration.

Upsides

Selfbook's global reach spans nearly 20 countries, offering insights into booking trends.

The rise of digital wallets and BNPL services boosts demand for Selfbook's platform.

Strategic investment from Amex Ventures supports Selfbook's growth and global presence.

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