Sales Lead Coordinator at Hiller Plumbing, Heating, Cooling & Electrical

Knoxville, Tennessee, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Plumbing, Electrical, Home ServicesIndustries

Requirements

High School diploma or GED required. Associates Degree preferred
Preferred experience: Customer Service- 3-5 years; lead generation- 1-2 years
Strong negotiation skills with the ability to communicate clearly in a positive, nurturing manner
Proficient in Microsoft Suite products
Highly organized and detail-oriented; must be able to meet tight deadlines and hold team members accountable
Ability to perform multiple tasks in a fast-paced environment
Exceptional interpersonal and communication skills both written and verbal
Function in a team

Responsibilities

Create a positive customer experience
Respond to incoming inquiries related to sales products from current customers and potential customers scheduled sales leads
Schedule, allocate workloads, train, attend meetings, and provide ongoing reporting metrics
Follow up with the customer after the Project Manager provides them with a proposal to answer any outstanding questions, and schedule additional sales visits or convert proposal into a sold job
Provide daily report of sales and lead information to sales manager
Record where leads are produced - technician, demand, maintenance, marketed and marketed lead source
Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information
Maintain complete, accurate and updated information in the customer database
Perform administrative duties to assist with the overall efficiency of the operation
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained
Perform other duties as assigned

Skills

Sales Coordination

Lead Management

Customer Service

CRM

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

Land your dream remote job 3x faster with AI

Try Jobo Free