Sales Engineer at Global Payments

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Combine technical knowledge and sales skills to sell point of sale products
Be a product expert in one assigned cloud POS product and cross-train on additional POS products and integrations
Travel all over the US and Canada (~12 weeks a year), often on short notice and for extended stays
Develop and maintain consistent training materials
Test and evaluate new versions and updates prior to beta/general release, communicating potential problems to support/programming managers
Act as communication point and advocate between product and sales teams, representing sales revenue interests

Responsibilities

Provide technical training webinars for dealer and direct sales channels
Provide sales training on how to demo cloud POS products and highlight key features
Regularly maintain communication with Dealers through Dealer exchange forum and individual direct contact to monitor satisfaction
Assist, teach, and guide dealers and direct sales on cloud POS products via forums and helpdesk
Attend, set up, and work national trade shows, conferences, and marketing events to promote cloud products, including event planning and pre-staging terminals
Escalate and assist upper management on unresolved Level 1 or 2 support issues, overseeing resolution and internal escalation involving internal teams, end-users, Dealers, and vendors
Educate sales channels on technical functionality of cloud POS products
Assist sales teams with prospective and existing end-users for product demos and sales matters
Provide remote training on installation, utilization, and maximization of POS and related software (basic Level 1 and advanced features/integrations)
Drive business growth by training sellers on product features, understanding customer needs, providing solutions, and building/maintaining relationships

Skills

Key technologies and capabilities for this role

POS SystemsCloud ComputingProduct DemonstrationsTechnical TrainingSales SupportWebinarsSoftware IntegrationsProduct TestingCustomer Needs Analysis

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This position requires travel all over the US and Canada, potentially being on the road about 12 weeks a year, often with short notice and extended stays.

What are the key skills needed for the Sales Engineer role?

The role requires a combination of technical knowledge and sales skills, expertise in cloud point of sale products, ability to provide training on product features and integrations, and strong relationship-building with sales teams and customers.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture look like for this team?

The company has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology, with the Sales Engineer playing an integral role in sales channel success through relationships, training, and product expertise.

What makes a strong candidate for this Sales Engineer position?

Strong candidates will have technical expertise in POS products, sales acumen to advocate for revenue, experience in training and demos, and willingness to travel extensively while managing product updates and sales support.