Sales Engineer 2 at Comcast

St Paul, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Understand Comcast's Operating Principles and apply them to job performance
Own the customer experience by prioritizing customers and providing seamless digital options
Be knowledgeable and enthusiastic about Comcast's technology, products, services, and digital tools
Work collaboratively as part of a team, open to new ideas
Participate actively in the Net Promoter System (e.g., joining huddles, making call backs)
Drive results and growth
Support a culture of inclusion
Do what's right for colleagues, customers, investors, and communities
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Skills in Business, Customer Experience (CX), Networks, Sales, Software-Defined Networking Wide Area Network (SD-WAN)

Responsibilities

Perform needs analyses for the Company and its customers and produce strategic, cost-effective solutions
Provide timely, technical support and problem resolution for field service questions
Support Sales team with product modifications and engineering expertise for custom projects
Assist representatives and customers in evaluating and selecting products
Create, review, and execute product test plans and cases; document test progress and report results
Recommend products to meet customer needs
Provide specific product and/or technical knowledge, advice, and support to Sales Representatives and customers
Work collaboratively as a member of the sales team to market and sell product lines
Provide insight to customers on current network situations
Exercise independent judgment and discretion in matters of significance
Other duties and responsibilities as assigned

Skills

technical support

needs analysis

product engineering

test plans

network analysis

sales support

problem resolution

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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