Sales Development Representative, SMB at ContactMonkey

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Internal CommunicationsIndustries

Requirements

6+ months of BDR/SDR experience, ideally within a SaaS environment, with a proven track record of consistently meeting or exceeding targets (e.g. pipeline or meeting quotas)
Relentless persistence and a demonstrated ability to overcome objections and manage complex outreach cycles (grit & drive)
Strong written and verbal communication skills, underpinned by an honest and thoughtful approach that inspires confidence
Strong organizational skills, attention to detail, and a self-starter mentality who actively welcomes and incorporates feedback

Responsibilities

Execute Account-Based Strategy: Own and execute the Account-Based Strategy playbook to convert prospects within the defined SMB segment (1000 employees and below)
Creative Outreach Strategy: Design and launch disruptive, creative outreach strategies using a multi-channel approach (LinkedIn, Email, Video, Cold Calls, Gifting) to engage key contacts within target accounts
Outbound Playbook Development: Collaborate with the SDR Manager to continuously A/B test and refine ContactMonkey’s outbound cadences and personalized, targeted email campaigns
Qualification & Opportunity Generation: Conduct thorough discovery meetings to contact and qualify prospects, successfully generating Sales Qualified Opportunities (SQOs) monthly for the Account Executives
Collaboration & Optimization: Work closely with Account Executives and Marketing teams to develop strategies, optimize messaging, and continuously improve the sales pipeline and qualification process
Core KPIs: Work an estimated 2000 SMB Accounts quarterly, a minimum of 150 dials a day, to drive a minimum of 2% conversion from account to demo booked

Skills

Key technologies and capabilities for this role

Account-Based StrategyOutbound SalesLinkedIn OutreachCold CallingEmail CampaignsA/B TestingProspect QualificationDiscovery MeetingsMulti-Channel OutreachSales PlaybookOpportunity Generation

Questions & Answers

Common questions about this position

What experience is required for the Sales Development Representative role?

The role requires 6+ months of BDR/SDR experience, ideally in a SaaS environment, with a proven track record of meeting or exceeding targets like pipeline or meeting quotas.

What are the main responsibilities of this SDR position?

Responsibilities include executing account-based strategies for SMB accounts, designing creative multi-channel outreach, qualifying prospects, generating SQOs, and collaborating with sales and marketing teams, with KPIs like 2000 accounts quarterly and 150 dials daily.

What skills help candidates stand out for this role?

Expert proficiency in SaaS sales tools like Salesforce, Salesloft (or Outreach), Sales Navigator, and ZoomInfo, along with curiosity, will make you stand out.

Who will I be working with in this role?

You will work alongside the Director of Sales, SDR Manager, SMB Account Executives, and Marketing teams.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

ContactMonkey

Enhances internal communications and employee engagement

About ContactMonkey

ContactMonkey provides tools to improve internal communications and employee engagement within organizations. Its main product is a drag-and-drop email builder that allows companies to create newsletters and surveys, while also offering analytics like open rates and employee Net Promoter Scores (eNPS). Unlike competitors, ContactMonkey combines communication tools with detailed feedback analytics, helping businesses understand employee engagement. The company's goal is to create a more connected and productive workforce.

Toronto, CanadaHeadquarters

2010Year Founded

$54.3MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Health Savings Account/Flexible Spending Account

Stock Options

Paid Vacation

Professional Development Budget

Flexible Work Hours

Paid Sick Leave

Hybrid Work Options

Risks

Emerging startups with similar tools could dilute ContactMonkey's market share.

Data privacy regulations in the EU may require costly compliance measures.

Reliance on Outlook and Gmail poses risks if integration policies change.

Differentiation

ContactMonkey offers unique email engagement analytics directly within Outlook and Gmail.

Their drag-and-drop email builder simplifies creating engaging newsletters and surveys.

ContactMonkey's platform provides detailed employee Net Promoter Scores (eNPS) analytics.

Upsides

ContactMonkey raised $55 million in Series A funding to expand its offerings.

Ranked 360th on the 2024 Deloitte Technology Fast 500, showcasing rapid growth.

Increased demand for remote work tools boosts adoption of ContactMonkey's platform.

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