Sales Development Representative
Field Nation- Full Time
- Junior (1 to 2 years)
Candidates should have 1-2 years of experience in sales, customer services, or a related field. Excellent and concise communication skills, both verbal and written, are required. Self-motivation and a drive to succeed are essential, along with a knack for building relationships. Proficiency with CRM software, such as Salesforce, is preferred, and experience with technology is a plus.
The Sales Development Representative (SDR) will conduct outreach to potential customers through various channels, including cold calling, email, and social media. They will qualify leads and schedule appointments for Account Executives while researching accounts and identifying key players to generate interest in products and services. Maintaining a high volume of activity, achieving monthly quotas, and collaborating with the marketing team are also key duties. The SDR will accurately enter and update lead information in the CRM system and stay informed about product offerings and industry trends.
Generative AI solutions for customer support
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.