Sales and Service Manager at Caterpillar Inc.

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Oil & Gas, EnergyIndustries

Requirements

Analytical skills: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs (incomplete in description)
Based in Jakarta with frequent travel across Indonesia (up to 50%); periodic offshore/onshore site visits
Ability to work a 5-day-a-week office schedule
Experience or capability in business development, sales, marketing, and aftermarket management in oil & gas (implied by role scope)

Responsibilities

Manage all business development, sales, and marketing opportunities across Indonesia; build healthy pipeline and deliver intake and revenue vs. budget
Develop and deepen customer relationships, raise awareness of SPM’s products, deliver presentations, and create new business opportunities
Actively increase SPM’s market share and margin within applicable codes of conduct and business policies
Manage all aspects of aftermarket sales (parts, services, rental, and refurbishment)
Lead Lifecycle Services (LS) operations end-to-end: planning, field execution support, and service quality
Serve as the role model and “go-to” leader for service engineers; coach to elevate performance, morale, and safety while reducing disciplinary and other negative issues
Take the lead during emergencies and the FNCR process; ensure engineers are well-versed in scope, procedures, documentation, and billing (aligned with SPM’s FNCR procedure and LS service policy)
Coordinate spares ordering, repair machine time, logistics/transportation, and monitor equipment utilization
Partner closely with the Eastern Hemisphere General Manager on market strategy and pricing
Lead multi-party collaboration (Sales, Commercial, LS, Aftermarket) to develop and submit winning tender proposals
Work with Engineering to resolve field queries and customer technical issues
Drive disciplined follow-up on accounts receivable
Prepare and present periodic management reports (prospect list, intake, revenue vs. budget, P&L inputs, projected growth/forecast, etc.)
Demonstrate high commitment and alignment with SPM’s core values in all interactions

Skills

Sales Strategy

Business Development

Aftermarket Growth

Lifecycle Services

Pricing Strategy

Tender Management

Team Coaching

Service Delivery

Relationship Building

QA/QC Standards

Oil & Gas Operations

Wellhead Systems

X-tree Products

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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