Client Services Representative
WealthfrontSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Property ManagementIndustries
Requirements
- Strong communication skills
- Attention to detail
- Ability to multitask effectively in a dynamic setting
Responsibilities
- Provide exceptional hospitality and professionalism in all interactions with residents and short-term stays, accommodating special requests whenever possible
- Welcome, greet, and register neighbors efficiently, handling special requests and obtaining necessary payment information
- Ensure that all services requested by neighbors are organized, clearly communicated, and completed in a timely manner, with proper follow-up
- Handle service invoices and ensure payments are tracked and processed on time
- Track and follow up on guest and neighbor comments and requests, ensuring all concerns are addressed and incidents are resolved, delivering an exceptional experience
- Partner with the Leasing Team to coordinate move-ins, move-outs, and assist with lease renewals as needed
- Oversee the move-in process, including conducting onboarding sessions to introduce Flow’s community-driven environment and lifestyle
- Manage the move-out process, ensuring all steps are completed and following up on the move-out checklist
- Adhere to all guidelines, policies, and procedures to deliver an authentic, Flow-branded experience for neighbors
- Ensure all housekeeping tasks are completed, public areas are spotless, and maintenance requests are addressed and completed
- Manage purchase orders related to property upkeep and operations
- Organize, curate, and advertise events in a timely manner, ensuring flyers are displayed in elevators and common areas, and the Flow App is updated with event details
Skills
Hospitality
Customer Service
Administrative Support
Invoicing
Payment Processing
Multitasking
Communication
Attention to Detail
Report Preparation
Community Engagement
Flow
Develops rental properties fostering community connection
About Flow
Flow Life focuses on transforming the rental housing market by creating communities that prioritize connection, well-being, and harmony with nature. The company develops and manages rental properties designed to foster a sense of belonging among residents, addressing the common issue of isolation felt by many renters. Flow Life primarily targets urban renters, including individuals and families who seek more than just a place to live; they desire a vibrant community and opportunities for personal growth. Unlike traditional rental companies, Flow Life emphasizes community-building and environmental integration, allowing them to attract tenants willing to pay a premium for a fulfilling living experience. The company's goal is to create spaces where residents can thrive, guided by their core values of giving, growing, loving, and committing.
Miami, FloridaHeadquarters
2022Year Founded
$340.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Social Impact, Real EstateIndustries
201-500Employees
Benefits
Medical, dental, and vision insurance plans
PTO
Commuter benefits
401(k) Plan
Monthly phone stipend
Risks
Adam Neumann's past controversies may affect Flow's brand reputation.
Regulatory scrutiny may hinder adoption of digital wallets and cryptocurrencies.
Intense competition in South Florida's proptech ecosystem could challenge Flow.
Differentiation
Flow integrates digital wallets for seamless financial transactions in residential real estate.
Flow focuses on community-building and well-being in urban rental housing.
Flow offers a unique blend of physical and digital living experiences.
Upsides
Growing demand for community-focused living aligns with Flow's mission.
Proptech innovation in South Florida offers expansion opportunities for Flow.
Blockchain technology can enhance property management efficiency for Flow.
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