RR-0230714 - Analyst III Infrastructure Services at DXC Technology

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

10+2+3 minimum qualification from regular school/college in any stream
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Fresher or experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Ability to provide step-by-step technical help, both written and verbal
Experience solving computer-related problems
Experience working with company escalation policy
Interpersonal skills to interact with customers and team members
Excellent problem-solving and communication skills with fluent spoken English and good thought flow
Organizational skills to balance and prioritize work
Ability to work in a team environment
Ability to work from office (mandatory)
Ability to work in rotational/night shifts

Responsibilities

Take ownership of customer issues reported and respond to customer inquiries to ensure customer needs are met
Assist customers in resolving technical problems by providing guidance regarding software/hardware/application issues
Research, diagnose, troubleshoot, and identify solutions to resolve system issues or refer more complex technical problems through a defined escalation process
Follow up with customers to ensure inquiries are resolved within the contracted or agreed upon time frame
Log and track inquiries using a ticketing tool and maintain history records including related problem documentation
Identify, evaluate, and prioritize customer problems and complaints to ensure inquiries are resolved appropriately

Skills

Technical Support

Troubleshooting

Ticketing Systems

Customer Service

Problem Solving

Communication

Interpersonal Skills

Computer Systems

Mobile Devices

Help Desk

Escalation Process

Documentation

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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