Roving Retail Technician at Allurion

Cheektowaga, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Technology RepairIndustries

Requirements

1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair (preferred)
Basic knowledge of mobile devices and operating systems
Ability to work a flexible retail schedule, including weekends and holidays
Basic knowledge of Microsoft Office
Valid driver’s license and satisfactory driving record with 1+ years of driving experience
Ability to travel a radius of up to 30 miles (store to store)

Responsibilities

Be the face of Asurion and deliver award-winning, personalized customer experiences
Safely travel in a personal vehicle to locations throughout a designated market (daily)
Perform repairs for all devices efficiently
Enhance customer experience with ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
Achieve sales goals
Handle work orders and manage inventory
Oversee buybacks and product returns
Learn and provide best practices between stores
Share feedback for store improvements

Skills

Key technologies and capabilities for this role

customer servicetech repairtroubleshootingsalesdevice repair

Questions & Answers

Common questions about this position

What is the starting pay and bonus potential for the Roving Retail Technician role?

Starting pay is $18.90 per hour plus uncapped sales and repair incentive potential, with an average incentive of $516/month and unlimited earning potential.

Is this a remote position, or what is the location and travel requirement?

The role is based in Cheektowaga, NY, and requires safely traveling in a personal vehicle to locations throughout a designated market daily, up to a 30-mile radius store to store.

What skills and experience are required for this position?

Requirements include 1+ years of customer service/retail sales experience, 6+ months of product service support and technology repair (preferred), basic knowledge of mobile devices and operating systems, basic Microsoft Office knowledge, a valid driver’s license with 1+ years driving experience, and ability to work a flexible retail schedule including weekends and holidays.

What is the company culture like at uBreakiFix by Asurion?

The culture emphasizes teamwork, career growth pathways based on interests, great customer service, and a positive employee experience with values of serving, solving, and selling while demonstrating integrity.

What makes a strong candidate for the Roving Retail Technician position?

Strong candidates are customer service-focused, enjoy troubleshooting and repairing tech devices, are great at talking with customers and making sales in retail, and can handle a flexible schedule with daily travel.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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