Rock Wall Specialist at Dick's Sporting Goods

Baton Rouge, Louisiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Climbing certification required
Prior retail experience preferred
At least 18 years old
Relevant state mandated clearances to supervise minors (based on location)

Responsibilities

Drive engagement, training, and educational programs for teammates and customers in all aspects of climbing
Monitor climbing activities and provide assistance to climbers
Direct workflow and oversee daily operations of the climb department under the direction of the Lead and Assistant Store Manager
Drive the highest level of customer service within the department, aligning with company service and selling standards
Ensure customer experience includes product experts providing consultative advice and demonstrating excellent product knowledge
Instruct climbing techniques for explorers of all ages and experience levels
Teach instructional lessons as needed or requested
Uphold company standards for merchandise presentation, including floor sets, signing, price changes, replenishment, recovery, and in-stock processes
Assist Climbing Lead with team-building events at the rock wall with guides
Identify and correct safety concerns with the rock wall and climbing equipment, maintaining company loss prevention standards and controls
Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures
Maintain confidentiality of all company information
Create an inclusive store environment where everyone feels welcome, safe, and respected
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management
Assist in creating, maintaining, and ensuring compliance of safety-related standard operating procedures for the building, service areas, climbing wall, and field
Ensure the safety and security of teammates, athletes, and property per local regulations
Ensure all certifications are completed and up to date

Skills

Key technologies and capabilities for this role

Climbing InstructionCustomer ServiceSafety MonitoringRetail OperationsProduct KnowledgeMerchandise PresentationTeaching

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What skills or experience are required for the Rock Wall Specialist role?

Key responsibilities include instructing climbing techniques for all ages and experience levels, monitoring climbing activities, providing customer service with product knowledge, ensuring safety standards, and upholding merchandise presentation.

What is the company culture like at House of Sport by DICK'S Sporting Goods?

The company emphasizes creating an inclusive and diverse workforce, obsessing over athletes, inspiring teammates, delivering first-class service, and fostering a welcoming environment where everyone feels safe and respected.

What makes a strong candidate for this Climbing Associate position?

Strong candidates should be passionate about climbing, able to instruct techniques to all ages, prioritize safety and customer service, and thrive in a team-oriented environment focused on athlete experiences.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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