Robot Teleoperations Support Specialist

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Supply Chain, Warehouse Automation, Artificial IntelligenceIndustries

Requirements

Minimum 2 years of experience in Information Systems with proficiency in various computer programs and systems. Strong skills in Microsoft Office applications (Excel, Word, PowerPoint) are required. Excellent problem-solving abilities, the capacity to manage multiple high-priority tasks, and a self-motivated, quick-learning attitude are essential. Exceptional verbal and written communication skills, strong organizational skills, and attention to detail are also necessary. A valid driver's license and the ability to travel up to 20% are required.

Responsibilities

Assist customers by utilizing robot vision systems to ensure efficient resolution of their needs. Provide escalation support for short-term problem resolution activities and maintain a work ethic centered around customer satisfaction. Collaborate within the team to accomplish tasks and tag team when necessary for swift resolutions. Document solution processes and customer/support activities regularly. Communicate within the team to identify and eliminate inefficiencies and provide feedback for continuous improvement of perception services, software development, and quality. This role requires flexible hours, including potential weekend and holiday shifts on rotation, and participation in an on-call schedule for after-hours support.

Skills

Robotics

Teleoperations

Customer Support

Problem-Solving

Perception Algorithms

A.I.

Supply Chain

Warehouse Automation

Software Engineering

Real-time Problem Solving

Team Collaboration

Documentation

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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