Risk Analyst - Experian Consumer Services

Location Type: Remote Employment Type: Full-time Location: Costa Rica

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Company Description

Experian is a global data and technology company dedicated to powering opportunities for individuals and businesses worldwide. We leverage unique data, analytics, and software to transform lending, combat fraud, streamline healthcare, enhance marketing strategies, and provide deeper insights into the automotive sector. Our solutions also assist millions in achieving their financial goals, saving them time and money.

We serve diverse markets including financial services, healthcare, automotive, agribusiness, and insurance. Experian invests in its people and advanced technologies to unlock the full potential of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we employ 22,500 individuals across 32 countries, with our corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

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Job Description

As a Risk Analyst supporting Experian Consumer Services, your responsibilities will include:

Data Analysis & Reporting

• Identify suspicious patterns, anomalies, and high-risk transactions.
• Gather transaction data, activity logs, and other relevant information from internal and external sources to support decision-making.
• Identify gaps in fraud detection and propose improvements to processes and systems.
• Document findings with detailed evidence and appropriate data assessment.
• Review and validate data for accuracy.

Risk Monitoring & Fraud Prevention

• Review customer accounts exhibiting potentially suspicious activity using multiple risk tools.
• Monitor the performance of automated fraud screening applications.
• Analyze customer behavior and transactions to identify linked fraud trends and data points.
• Review high fraud risk transactions related to authentication, chargebacks, and transactional or recurring billing data.

Strategy & Policy Support

• Collaborate with teams to support ad hoc research, impact analysis, and validate issue remediations.
• Work with teams to enhance fraud models and internal tools.
• Support risk policy analysis and provide suggestions for strategy optimization.
• Partner with Policy, Operations, and other functional teams to enhance business strategies.

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Qualifications

• Minimum of 2 years of experience in risk, fraud, or compliance analyst roles.
• Experience in data profiling, including data discovery, cleansing, and analysis.
• Previous e-commerce fraud prevention, investigation, or retail fraud prevention experience.
• Strong analytical skills with the ability to analyze complex and ambiguous scenarios.
• Familiarity with industry risk assessment tools and risk patterns.
• Working knowledge of Tableau or other data visualization tools.
• Proficiency in documentation practices.

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Additional Information

This is a permanent, home-based role in Costa Rica. No Visa sponsorship or relocation is available.

Our benefits include:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more!

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to foster a successful, inclusive, and diverse team where employees thrive and collaborate. We believe that diversity, equity, and inclusion are crucial to our purpose of creating a better tomorrow. We value uniqueness and encourage you to bring your authentic self to work. This embodies our principle of "The Power of YOU," ensuring we live our beliefs.

Find out what it's like to work for Experian by clicking here.

#LI-REMOTE #LI-SA1

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Department: Customer Service Industry: Financial Services Function: Information Technology