Shopper Risk Operations Analyst

Company: Sezzle

Mission: To financially empower the next generation by revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.

Position Overview

Sezzle is seeking a talented and motivated Shopper Risk Operations Analyst to support fraud monitoring. This role offers an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement. The Shopper Risk Operations team reviews suspicious activity flagged by Sezzle’s fraud detection system or escalated from Customer Support agents. Analysts will block users deemed fraudulent or risky and clear false positive flags. The team monitors for new trends in fraudulent behavior and continuously evolves policies and procedures.

Role Details

• Employment Type: Salaried Contractor
• Work Schedule: Sunday - Thursday, 9:00 am - 5:30 pm (GMT+3)
• Language Requirement: English resumes only.
• Start Date: Ideal candidates will be available to start within two weeks of an offer.
• Holidays: Ability to work through holidays is required.

Responsibilities

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if they are fraudulent.
• Understand systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules, and other detection systems.
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve fraud prevention mechanisms, processes, and tools.
• Learn and maintain strong domain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders professionally and efficiently.

Requirements

• Bachelor's degree from an accredited institution.
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.
• Minimum GPA of 3.5 out of 4.0.
• Relentlessly high standards.

Preferred Qualifications

• Minimum 1 year of experience in investigating and resolving fraud incidents.
• Work experience in fintech, payments, lending, banking, or financial institutions.
• Degree in statistics, math, finance, economics, or a related quantitative discipline; graduate degree.
• Experience using database query language (e.g., SQL) and data processing/analytics tools (e.g., Python, R, SAS) is a plus.

Company Information

Sezzle is redefining how people discover, interact with, and purchase the things they love, while driving real impact on merchant sales through increased conversions and higher order values. We are building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. Join Sezzle to push boundaries in tech and deliver a game-changing experience for consumers and merchants alike.