Risk Manager, Customer Protection at Fidelity Investments

Covington, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Cybersecurity, Digital AssetsIndustries

Requirements

Bachelor’s degree and 4+ years’ experience in the financial services industry
2+ years of risk related experience
Experience in crypto trading and/or blockchain analysis
Experience in researching financial transactions and customer activities
Strong analytical skills to analyze data and identify patterns
Problem solving skills to identify and resolve complex problems
Ability to multi-task across a variety of responsibilities in a constantly evolving environment
Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events
Strong focus on execution and identifying, communicating, and removing impediments to progress
Highly energetic and enterprising, thriving in a fast-paced and constantly evolving team environment
Willingness to expand expertise by continually learning new skills

Responsibilities

Triage fraud events and perform root cause analysis
Conduct in-depth investigations of suspicious financial activity
Provide expertise reviewing crypto transactions and blockchain analysis for known fraud incidents
Gather and analyze evidence of fraudulent activity and other relevant information and data
Create and maintain case files of fraudulent activity
Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies
Communicate fraud-related findings and recommendations to stakeholders
Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes
Participate in daily operations involving the creation of enhanced detection, prevention, and technical investigations of fraud events involving clients, with enhanced focus on Fidelity’s Digital Assets (FDAS) business and crypto-related transactions
Support response to major fraud events and trends through incident response, intelligence gathering, and root cause analysis

Skills

Key technologies and capabilities for this role

fraud investigationroot cause analysisblockchain analysiscrypto transactionsincident responseintelligence gatheringfinancial investigationsevidence analysiscase managementtriageanalytics collaboration

Questions & Answers

Common questions about this position

What experience is required for the Risk Manager, Customer Protection role?

A Bachelor’s degree and 4+ years’ experience in the financial services industry are required, along with 2+ years of risk related experience, experience in crypto trading and/or blockchain analysis, and experience in researching financial transactions and customer activities.

What key skills are needed for this position?

Strong analytical skills to analyze data and identify patterns, problem-solving skills to identify and resolve complex problems, ability to multi-task in a constantly evolving environment, and ability to perform correlation and analysis from disparate internal systems are essential.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What kind of team environment can I expect in this role?

The role is within Fidelity’s Fraud Risk and Control team in Enterprise Cyber Security, a fast-paced and constantly evolving environment where you collaborate with analytics, legal, compliance, and external agencies, and the team is highly energetic and enterprising.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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