Risk Investigator at Remitly

Managua, Managua, Nicaragua

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Customer-centric focus: Provide personalized experiences, address customer needs, value customer time, understand customer intent, show authenticity, empathy, active listening, and optimism to build trust
Decision quality: Make customer-centric and timely decisions while mitigating risks, demonstrating wisdom and confidence based on available information
Resolution focus: Possess critical eye and analytical mind, develop creative and objective solutions adhering to company processes and regulations, document resolution steps, and share best practices
Emotional intelligence: Regulate emotions, communicate effectively, show joy, provide peace of mind, acknowledge customer pain, demonstrate empathetic partnership, and bias for action
Ethics & values: Exhibit company cultural values, identify ethical dilemmas and consult appropriately, maintain high integrity, apply policies consistently and unbiasedly, treat people with respect and fairness, and be accountable
Good understanding of risk management, fraud prevention, and control

Responsibilities

Review transactions and all available information to understand customers while respecting identities
Make customer-centric decisions and take the path of least friction to protect customers
Observe customer transactions to identify fraudulent activities such as account takeover, friendly fraud, theft, and other similar risks
Exhibit bias for action on observed patterns and trends, owning timely and accurate resolutions based on customer and market needs
Ensure high quality customer experience through customer-centric mindset and ownership of risk mitigation in compliance with regulations and policies for timely transaction delivery
Support operations with strong processes for risk management and governance on fraud prevention and control
Be a role model of Remitly's cultural values and enhance the customer journey
Aim for high goals in goal setting (incomplete in description)

Skills

Risk Management

Fraud Prevention

Compliance

Customer Service

Regulatory Knowledge

Active Listening

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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