Risk Analyst - XplorPay

Position Overview

Join our XplorPay vertical as a Risk Analyst to make a real impact every day. We believe that every conversation we have, every code line we write, and every interface we design is another opportunity to enrich our customers’ experiences. Reporting into the Director of Risk, you will help us with the daily monitoring of merchant processing activity, as well as, conducting investigations of suspicious merchant activity that may be related to merchant(s) processing outside of or not as approved parameters.

Responsibilities

• Analyze merchant account activity alerts generated by automated monitoring systems to identify suspicious transactions or processing issues.
• Review system and department generated reporting that supports identifying potential processing issues to help mitigate potential company losses.
• Collaborate with cross-functional teams to design, communicate, and implement risk mitigation strategies, ensuring compliance with industry standards and regulations.
• Monitor emerging trends and threats in the payments industry, adapting risk assessment methodologies accordingly.
• Read and interpret business and financial documents to analyze trends, detect potential fraud, and assess risk.
• Conduct verbal and written communication with merchants and issuing banks, including handling escalated issues, gathering information, and managing appropriate actions to resolve risk concerns.
• Develop and maintain Standard Operating Procedures (SOP) and efficient processes to ensure consistent and effective risk management practices.
• Perform other related duties as assigned by management.

Additional Responsibilities

• Evaluate patterns in merchant processing activity and research against internal and external information sources to evaluate and identify potentially suspicious merchant or cardholder issues.
• Answer incoming and make outgoing calls to the customer base in a professional, courteous manner.
• Log and notate customer interactions.
• Follow up on customer inquiries and research.
• Review faxed and emailed requests and inquiries.
• Ability to multi-task, handle escalated calls, and negotiate a resolution.
• Recommend process improvements and work on special projects.

Requirements

• We are looking for curious and empathetic people.
• We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive in a dynamic environment.

Compensation and Benefits

• Salary: $55,000 - $70,000 (average base pay)
• Bonus: May be considered for a discretionary annual bonus.

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments. We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Location

• Location Type: Remote
• Eligibility: Must have eligible working rights in the United States and be in a time zone with sufficient overlap to collaborate with the team.
• #LI-Remote