Rider Compliance Representative at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Delivery Services, LogisticsIndustries

Requirements

Proficient in written and spoken English
Strong communication skills
Highly organised with excellent attention to detail
Comfortable following structured processes and escalating where guidance is needed
Team player and collaborate well with others
Adaptable and can work effectively in a fast-paced environment
Motivated, consistent, and eager to learn
Desirable
Experience using Salesforce and Gsheets
Proficient in French, Dutch, Italian

Responsibilities

Support applicants through the onboarding stages by ensuring smooth movement through application flows
Work towards weekly hiring targets by managing onboarding flows effectively, and proactively identify and escalate any bottlenecks or blockers that could impact the achievement of targets
Launching new markets, being involved in everything from the rider apply page to hitting our target
Work with Vendors and ensure they are assigned to tasks daily, and perform weekly QA to targets, maintaining a high level of productivity and quality
Escalate issues with proposed solutions and share feedback with your manager
Willing to help out on a range of admin tasks
Help all markets with their supply pipelines and flows
Accurately load riders to compliance sweeps to ensure valid and compliant rider information and documentation
Respond to internal and external compliance escalations
Ensure the Rider Compliance Team process and training documentation is up-to-date
Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within processes
Collaborate with the broader Rider Compliance Team to achieve KPIs and targets
Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within fleet or processes

Skills

Rider Onboarding

Compliance Management

Process Excellence

Pipeline Management

Attention to Detail

Shift Work

Target Achievement

Bottleneck Identification

Market Launch

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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