Revenue Operations Analyst at Commercetools

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Bachelor’s degree in Business, Finance, Data Analytics, or a related field
Experience in Commissions, sales operations, data analytics, or a similar analytical role
Proficiency in CRM software (e.g., Salesforce) and data analysis tools (e.g., Excel/Google Sheets)
Experience using Commissions software (e.g., Xactly, Captivate, SPIFF) and AI functionality in these tools
Strong analytical and problem-solving skills, with attention to detail and the ability to interpret complex data into actionable insights
Excellent communication skills and ability to work efficiently with cross-functional teams in a fast-paced, high-growth environment
Curiosity and openness to adopting new AI-driven approaches

Responsibilities

Own and manage all commission calculations & inquiries, including calculating and auditing commissions monthly to ensure accuracy and compliance
Support designing, modeling, implementing, and maintaining variable compensation plans in partnership with Finance and HR teams
Optimize commission technology by embedding AI-driven error detection, predictive accrual models, and scenario simulations to reduce gaps and improve scalability
Streamline processes and timelines in line with strategy and cross-functional teams
Partner with Finance to use machine learning forecasting models to anticipate commission expense trends and validate payouts
Become an expert user across the GTM tech stack and champion AI-powered features (e.g., predictive analytics around opportunity scoring, natural language query dashboards, Gemini AI Agents)
Develop and own the RevOps training agenda covering tools, processes, and AI literacy — ensuring GTM teams adopt automation and insights effectively
Create AI-enabled playbooks to guide AEs, FLMs, and BDRs in areas such as pipeline hygiene, opportunity qualification, and forecast accuracy
Embed AI into the day-to-day of GTM and RevOps, including pipeline health monitoring with anomaly detection, churn prediction models for Customer Success, deal scoring and prioritization using predictive analytics, territory optimization between account assignments and REP location, and automated dashboarding for real-time performance insights and forecast accuracy
Provide assistance to internal stakeholders during rollout of initiatives and strategic projects, especially AI-driven pilots and process redesigns
Support GTM stakeholders with day-to-day inquiries, including AI-assisted data exploration and reporting

Skills

Revenue Operations

Commission Calculations

Commission Auditing

Variable Compensation

AI Tools

Predictive Modeling

Scenario Simulations

Error Detection

Process Optimization

Data Analysis

Commercetools

Cloud-based platform for eCommerce solutions

About Commercetools

Commercetools provides a cloud-based platform designed for eCommerce businesses, enabling them to create and manage online stores. The platform is built around an API-first approach, allowing easy integration with existing systems and supporting modern technologies like GraphQL, SCALA, and REST API. This flexibility and scalability make it suitable for a wide range of clients, from small startups to large enterprises in various industries such as retail and fashion. Commercetools operates on a subscription-based model, where clients pay a recurring fee for access to its features, which allows for continuous improvements and the addition of premium services. The company's goal is to empower businesses of all sizes to efficiently build and manage their online presence.

Munich, GermanyHeadquarters

2006Year Founded

$292.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

🩺 100% covered medical, dental & vision insurance

💰 401k with company match

☀️ Up to 60 days/year of remote work

💻 Open learning & development budget

🌴 Generous PTO, vacation, parental leave, holiday & etc

Risks

Rapid technological advancements in AI could outpace Commercetools' current offerings.

Dependency on third-party payment solutions poses risks if service disruptions occur.

Internal restructuring from new chief people officer may impact employee satisfaction.

Differentiation

Commercetools offers a cloud-native, component-based, tech-agnostic, composable platform for digital commerce.

The API-first approach allows seamless integration with existing systems and modern technologies.

Commercetools provides unlimited flexibility for brands to deliver scalable commerce experiences.

Upsides

Increased adoption of headless commerce drives demand for API-first platforms like Commercetools.

Partnerships with PayPal Braintree enhance value by offering seamless payment solutions.

The rise of composable commerce expands market share with modular, customizable solutions.

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