AT&T

Retail Store Manager Regular

Berkeley, California, United States

$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, RetailIndustries

Requirements

Candidates must possess excellent communication and leadership skills, with a minimum of three years of sales and/or customer experience in telecommunications or a related industry, along with prior management experience and well-developed planning, analytical, and problem-solving skills. Familiarity with wireless terminology, industry trends, and AT&T mobility systems is also required, alongside the ability to collaborate with key stakeholders.

Responsibilities

The Retail Store Manager will oversee all aspects of daily store operations, including merchandising and product launches, while ensuring AT&T customers experience best-in-class services, entertainment, and technology. They will coach and develop a team of retail sales consultants to meet sales and service goals, implement initiatives beyond store walls in collaboration with key stakeholders, and meet and exceed sales objectives.

Skills

Wireless terminology
Sales
Customer Service
Leadership
Planning
Analytical Skills
Problem-Solving
Collaboration
Merchandising
Product Launches

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Key Metrics

Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Paid Parental Leave
Adoption Assistance
Disability Insurance
Life Insurance
Employee Assistance Programs
Wellness Program
Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.
A recent data breach could damage AT&T's reputation and lead to customer churn.
Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.
The company is expanding its fiber network, enhancing broadband offerings in underserved areas.
AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.
The new customer service guarantee may attract customers from competitors lacking similar assurances.
Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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