Retail Store Manager 1 at AT&T

Sunnyvale, California, United States

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$66,100 – $99,100Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls

Responsibilities

Oversee all aspects involved in the daily operation of a retail store
Manage merchandising and product launches
Meet and exceed sales objectives
Ensure customers are provided with an extraordinary experience with products and services
Coach a team of retail sales consultants to ensure they meet sales and service goals

Skills

Key technologies and capabilities for this role

Retail OperationsTeam ManagementSales CoachingCustomer ServiceMerchandisingProduct LaunchesWireless TerminologyTelecommunicationsLeadershipAnalytical Skills

Questions & Answers

Common questions about this position

What is the salary range for the Retail Store Manager 1 position?

Retail Store Manager 1s earn between $66,100 - $99,100 annually plus up to $22,000 in annual commissions when sales goals are met. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Is this a remote position or does it require working in a store?

This is an in-store retail position requiring oversight of daily store operations at a specific location in Sunnyvale, CA.

What skills and experience are required for this role?

Successful candidates have excellent communication and leadership skills, three or more years of sales and/or customer experience in telecommunications or a related industry, prior management experience, well-developed planning, analytical and problem-solving skills, familiarity with wireless terminology, industry trends and AT&T mobility systems, and the ability to collaborate with key stakeholders.

What benefits does AT&T offer for this position?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays (at least 23 days of vacation and 9 holidays), paid parental and caregiver leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, employee assistance programs, wellness programs, and employee discounts up to 50% off on AT&T services.

What makes a strong candidate for the Retail Store Manager role?

Strong candidates demonstrate excellent communication and leadership skills, prior management experience, 3+ years in sales/customer service in telecom or related fields, problem-solving abilities, knowledge of wireless industry trends, and experience with AT&T systems.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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