Associate Client Manager - Retail
NielsenFull Time
Junior (1 to 2 years)
Key technologies and capabilities for this role
Common questions about this position
Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.
This information is not specified in the job description.
Key responsibilities include executing BJ’s Loyalty Programs like acquisition, renewing, upgrading, and cross-selling, handling merchandise returns, exchanges, pick-ups, and customer service inquiries, while providing excellent member service.
The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and maintaining a friendly positive attitude while prioritizing member service.
Strong candidates carry out assigned functions, support club policies and compliance, deliver service excellence, resolve member concerns, ensure a safe positive environment, commit to GOLD Member Standards like Greet, Anticipate, Appreciate, and work as a team to uphold club standards.