Retail Sales Consultant - Telecom & Technology at Comcast

Santa Rosa, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Retail, TechnologyIndustries

Requirements

High School Diploma or equivalent
Generally, 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed
Ability to work in alternate stores outside of the home base store
Regular, consistent, and punctual attendance
Ability to carry and/or lift 25-pound boxes
Ability to stand and move about the store constantly

Responsibilities

Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations
Providing outstanding customer service with all customer interactions
Helping customers interpret and clarify their account statements and pay their bills in the store
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
Acting as brand ambassador to promote Comcast/Xfinity products
Providing expert-level understanding and passion around technology, especially around Comcast products and services
Maintaining detailed sales product knowledge, including competitive information
Contributing to a fun and competitive environment by connecting products and services to customer’s everyday lifestyles

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct RecommendationsTelecomTechnology Sales

Questions & Answers

Common questions about this position

What is the pay for the Retail Sales Consultant role?

The position pays $25.59+ hourly, consisting of a $17.90 base salary plus targeted commission, with uncapped commission potential.

Is this a remote position or does it require working in a store?

This is not a remote role; it requires working directly with customers in a retail location.

What skills are needed for this Retail Sales Consultant job?

Key skills include providing outstanding customer service, expert-level understanding and passion around technology (especially Comcast products), maintaining detailed sales product knowledge including competitive info, and acting as a brand ambassador.

What is the company culture like at Comcast?

Comcast fosters a fun and competitive environment built on teamwork, customer support, innovation, and dedication to community, with recognition as one of the 100 Best Companies to Work For and a top company for diversity.

What makes a strong candidate for this role?

Strong candidates are tech enthusiasts who flourish with learning new things, have a passion for customer support, and thrive in a fast-paced, competitive retail sales environment.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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