Retail Sales Consultant at Comcast

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, RetailIndustries

Requirements

Works with moderate supervision/guidance and is accountable for individual results and impact on team
Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed
May be asked to work in alternate stores outside of home base store
Regular, consistent and punctual attendance
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Understands sales compensation plan and its key elements
Completes training requirements and actively engages in team huddles and learning
Complies with all company and retail operational policies and procedures
Understands and follows Operating Principles
Owns the customer experience
Knows products and services, especially digital tools and experiences
Wins as a team
Participates in the Net Promoter System (huddles, call backs)
Drives results and growth
Respects and promotes inclusion & diversity

Responsibilities

Passionately represents products and services by sharing and demonstrating product and sales know-how with customers
Provides product demonstrations to educate customers on full product capabilities to maximize their experience
Takes a customer-first approach with all customer interactions, listens and evaluates customer needs, and provides appropriate solutions
Achieves sales and customer experience goals and objectives
Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent
Performs operational and administrative tasks
Partners with customer care to resolve customer issues, as appropriate
Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates
Other duties and responsibilities as assigned

Skills

Key technologies and capabilities for this role

salescustomer serviceproduct demonstrationcustomer onboardingconsulting

Questions & Answers

Common questions about this position

What is the pay for the Retail Sales Consultant position?

The position pays $22.69 per hour, consisting of a $15.00 base salary plus targeted commission.

Is this a remote position, or do I need to work in a store?

This is an in-store retail position requiring you to stand and move about the store constantly, work a flexible schedule including evenings, weekends, and holidays, and potentially work in alternate stores.

What skills are required for this Retail Sales Consultant role?

Key skills include sales know-how, product demonstration abilities, customer service with a customer-first approach, listening and evaluating customer needs, and achieving sales goals.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation in media and technology, customer experience ownership, and recognizes its culture through awards like Great Places to Work's 100 Best Companies and LinkedIn's Top Company.

What makes a strong candidate for this role?

Strong candidates demonstrate sales excellence, professionalism with integrity, a warm demeanor, ability to work flexibly including evenings and weekends, and physical capability to lift up to 25 pounds.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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