Retail Sales Consultant at AT&T

Reno, Nevada, United States

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$38,400 – $62,460Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, RetailIndustries

Requirements

Possess a competitive spirit and desire to meet and exceed sales goals
Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
Ability to understand customers' needs and help them discover how products meet those needs
Ability to multi-task in a fast-paced team environment
Ability to educate and engage customers through product demonstrations
Ability to interact with customers and provide prompt and courteous customer service

Responsibilities

Deliver excellent customer experience and drive sales
Educate and engage customers through product demonstrations
Interact with customers and provide prompt and courteous customer service to all customers

Skills

Key technologies and capabilities for this role

Retail SalesCustomer ServiceProduct DemonstrationsSales GoalsData DevicesWi-FiTV EntertainmentMulti-tasking

Questions & Answers

Common questions about this position

What is the pay range for a Retail Sales Consultant at AT&T?

Retail Sales Consultants earn between $18.48 - $22.46 per hour plus $13,700 in commissions if all sales goals are met, with top sellers reaching $62,460 per year through uncapped commissions.

What benefits are offered to Retail Sales Consultants?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, sick leave, paid parental leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, and employee discounts up to 50% off on AT&T services.

Is this Retail Sales Consultant position remote or in-office?

The position is based at a specific retail location in Reno, NV, requiring on-site work.

What skills are needed for the Retail Sales Consultant role?

Key skills include a competitive spirit to meet sales goals, knowledge of data/entertainment technology and devices, understanding customer needs, multi-tasking in a fast-paced team environment, and providing prompt customer service through demonstrations.

What makes a strong candidate for this Retail Sales Consultant position?

Strong candidates have sales drive, tech knowledge, customer service skills, and the ability to thrive in a fast-paced team setting; prior experience, expertise, and education may influence starting salary within the range.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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