Retail Sales Associate Part Time at BJ's Wholesale Club

Bel Air, Maryland, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Must have open availability
  • Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
  • Maintain a friendly and positive attitude
  • Acts with honesty and integrity
  • Embrace inclusion and diversity, working with collaboration and respect
  • Understand how to access and read production and/or financial performance reporting for your department

Responsibilities

  • Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
  • Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
  • Provide excellent and efficient member service
  • Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
  • Convert potential members by actively pitching all membership programs in accordance with company policies and practices
  • Sell BJ’s membership products to potential new and existing members with high energy and determination
  • Drive toward goal achievement, defined by business established benchmarks and results
  • Deliver superior customer service to Members as a first line point-of-contact
  • Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance
  • Greet, Anticipate, Appreciate (GAA) members
  • Resolve and deescalate member concerns
  • Ensure a safe and positive environment for members and team
  • Work as a team to deliver GOLD club standards daily, including Grand Opening Look (GOL), stocking items, executing promotional plans, maintaining visible accurate signage, and keeping clean and organized
  • Lead with the member in mind, addressing concerns and escalating as appropriate

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMerchandise ReturnsExchangesLoyalty ProgramsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Sales Associates at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position, and what about remote work?

This is a part-time position. It is not remote and requires working in the club with open availability to support customer service and club operations.

What skills or qualities are required for the Retail Sales Associate role?

Must have open availability, provide excellent member service, execute loyalty programs, handle returns and inquiries, act with honesty and integrity, embrace inclusion and diversity, maintain a positive attitude, and commit to GOLD Member Standards.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD club standards with a member-first focus.

What makes a strong candidate for this Retail Sales Associate position?

Strong candidates have open availability, excellent customer service skills, a positive attitude, ability to work collaboratively in a team, and commitment to member standards, policies, and creating a safe, inclusive environment.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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